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Axtel, Mexico's second largest fixed line telecoms operator, revealed that in 2010 it reduced fraud on its network by a staggering 85 per cent. The savings were achieved using Neural Technologies' Minotaur fraud and risk management solution. The announcement was made by Axtel's Fraud Manager, Horacio Isaías Páez Hidalgo, who spoke at Neural Technologies' User Forum in Istanbul about the challenges faced by Axtel during its merger with Avantel. The integration of the two networks gave rise to extending the scope of the Minotaur solution (originally installed for fraud management within Avantel) to additionally manage risk within credit and collections for the integrated networks, resulting in remarkable benefits and savings for the operator. Said Horacio Páez, "Having a FMS like Minotaur helped us greatly to reach the goals we set out. We discovered that we can use Minotaur in many creative ways to manage risk." Axtel is a Mexican fixed line telecommunications company headquartered in Monterrey. The company offers telecommunications, data and Internet services to residential, business, wholesale and government customers. In 2006 Axtel acquired fixed line and Internet service provider Avantel. Today the company employs more than 9,000 people in 39 cities in Mexico. Axtel has been awarded certificates in customer contact centre excellence (Norma a la Excelencia en Centros de Contacto) and for two consecutive years was recognised as the company offering the best customer experience within fixed line telecommunications (Asociación Iberoamericana de Relación Empresa Cliente. Axtel holds ISO 9001, ISO 27001, ISO 20000 certification and has been named a CISCO Gold Partner, the only carrier to receive this acknowledgment in Mexico. |
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