Fraud Management - E/M-Commerce Fraud

 

The development of E/M commerce into a major product and service component for telecoms organisations creates extra fraud concerns for the industry for several reasons:

• Fraud risk is potentially much higher than purely the cost of the call made due to the value contained within the transaction
   
• Subscribers can deny receiving the service provided by the operator
   
• Liability for the validity of the customer, transaction and delivery is an issue as not all content is provided by the operator carrying the traffic.
   
• The high speed release of new product capability and functionality can leave substantial unsecured areas within products, increasing fraud risk.
   
• Payment by credit card increases fraud risk and the ability to pay for other content on a phone bill increases the potential for subscription fraud and bad debt.

The key to detecting E/M commerce fraud is to focus on all aspects of the E/M commerce process.  Attempts should be made to audit every product before it is released in order to correct and avoid technical compromise possibilities.

Neural Technologies' Minotaur Fraud Managment Solution has been specifically designed to be able to accept, process and analyse multiple data feeds from any source so that the operator has full control over how the system is applied and has ultimate flexibility and capability in dealing with fraud.

Minotaur’s advanced reporting capability can be used to perform various levels of reconciliation for the whole process; specifically for transactions made, payments received and to enable comparisons of third party information.

Neural Technologies offers E/M commerce fraud management within its Minotaur fraud solution or as a low cost stand-alone module available via the cloud.

Download our E/M-Commerce Fraud fact sheet

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