Collections Optimisation

With large amounts of revenue lost each year through customers defaulting on their payment commitments, corporations are looking for solutions that can assist in recouping revenue effectively and efficiently. 

Minotaur™ Collections' Optimisation enables organisations to identify which collection procedures are most likely to be effective in recovering revenue from customers who default on their payments.

Incorporating neural predictive analytics, advanced profiling, behavioural modelling, configurable rules and adaptive thresholds, Minotaur™ Collections' Optimisation enables organisations to monitor each individual customer, account and activity profile. This combination of techniques offers a thorough understanding of customer behaviour and likely outcomes, enabling corporations to approach their revenue recovery in a strategic manner.    

Streamlining collections procedures

Collections personnel are faced with a variety of strategies they can apply in an attempt to recover revenue from outstanding accounts.  Neural Technologies' solutions make the job easier by:

• Grouping and prioritising the accounts to be investigated, e.g. identifying those with the highest propensity to pay
  
  
• Optimising the order of treatment strategies to be used in approaching each account, e.g. phone, letter, email, SMS etc.
  
  
• Identifying accounts where payment is unlikely to be forthcoming, saving wasted time and effort
  
  
• Prioritising accounts for shut off for non payment

This provides collectors with real-time decisions and substantially reduces manual decisioning, allowing manpower to be utilised in other areas of the collections process.   

Minotaur™ Collections' Optimisation Solution can be customer hosted or vendor hosted.