Benefits of Unified Fraud & Credit Risk Management Software

Combining the fraud and credit management functions provides a holistic overview of risk and also offers monetary, time and resource savings.

Having a unified system provides a single point for identifying and reporting on who the loss makers are and affords better visibility of the status of subscribers - individuals or companies. 

Having a unified case management process eases the transfer of cases between groups - fraud analysts and credit analysts - and individuals within those groups, plus reduces investigation time.

Minotaur Fraud & Credit Risk Management Software

Each department is presented information relating to their responsibility on the case, allowing each team to investigate and action alerts accordingly, dependent on their status.  For instance, some cases may move from being fraud to credit related during the lifetime of the case.

Consolidating the data into one system helps to reduce hardware resources and IT support.  Furthermore, because customer and call/event detail records are only presented once the number of interfaces to be implemented and maintained is reduced.

Business benefits

• Savings in terms of time, resource and hardware
• Improved sharing of knowledge between credit and fraud functions
• A holistic view of customer exposure, i.e. how much customers owe, individually and as a whole
• Centralised IT management, reducing overheads on support and maintenance of hardware and software

Contact us for more detailed information or view our case studies:

Turkcell: Managing risk and improving customer satisfaction
TDC: How the TDC Group is managing its customer exposure
 

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