Support Services

Neural Technologies (Nt) prides itself on the quality and level of support it provides to its customers.  Nt's goal is to ensure that all customers receive a positive experience with its products, allowing them to gain the most out of them in the environment that is suited to each customer's individual needs.

Nt offers product support and maintenance internationally, to meet the operational requirements necessary to achieve a stable and robust system.  Customers are supported by a dedicated team of experienced professionals in our offices around the globe, all of whom are well versed in the operational demands of running high throughput applications.

Nt's support offering comprises a number of options (including 24 x 7) but regardless of the package all offerings include:

  • Telephone and/or e-mail product support
  • A minimum of two maintenance upgrades per annum
  • Support to assist with, or undertake, product upgrades for the customer


 
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Support Services

 
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