Zain Bahrain becomes the latest Zain Group Company to select Neural Technologies

Telecoms company Zain Bahrain is the latest company within the Zain Group to select Neural Technologies’ Minotaur Fraud Management System (FMS) for enhanced network protection and revenue assurance.

Date: 1st January 2014
Categories: Technology

“Having seen the success of the Minotaur™ product in other parts of the Zain Group, we are very pleased to be working with Neural Technologies to further improve our fraud and revenue management with Minotaur’s advanced analysis tools” comments Nooruldeen Al-Saif, Revenue Assurance & Fraud Manager at Zain Bahrain.

Zain Bahrain required a comprehensive FMS that could manage risk throughout the complete customer lifecycle. The company also required the new FMS to monitor its GSM and WiMax networks, with a particular focus on international usage for roaming and high value calls.

This latest deployment demonstrates Neural Technologies’ continued commitment to the Zain Group and the strength of the Minotaur platform to meet the long term needs of their businesses.

Neural Technologies’ Minotaur solution is configured to take the new industry data source of ‘Near Real Time Roaming Data Exchange’. Using this new data feed, Minotaur has the ability to automatically suspend a subscriber’s account, remove services and send urgent alerts to analysts and other key staff by SMS for a fast response, further minimising losses.

The Minotaur FMS solution’s Insight case management software provides intuitive data mining facilities, enabling users to carry out in-depth analysis and perform ad hoc queries on existing customer and network data. Unlike traditional case management software, Insight pulls information from a system rather than having the system push alarms at the user.

About Zain Bahrain

Zain Bahrain is a leading supplier of mobile, broadband and fixed services. Zain Group is a mobile telecommunications company founded in 1983 in Kuwait. The Group has commercial presence in 8 countries across the Middle East and North Africa with approximately 42.7 million customers as of 31 December 2012. It employs over 6000 people.

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