Neural Technologies unveils advanced new features in its Minotaur Risk Management solution
Neural Technologies has unveiled a range of advanced new features within its Minotaur Risk Management solution that are designed to improve the user experience and enhance risk detection and investigation.
Date: 1st October 2011
The Minotaur Risk Management solution now incorporates a brand new web interface that allows users to enter customer data for upfront fraud and credit risk assessment. The web interface can be embedded into a point of sale infrastructure for example, or used internally to submit intelligence for analysis. This includes point of sale subscription applications or any data requiring further analytical processing and case management.
This interface is fully configurable, allowing bespoke layout of data entry fields and the attachment of supporting graphical images, e.g. photocopies of proof of identify etc. to fully support application risk processing. Multiple forms can be supported concurrently. Data is submitted for analysis using Minotaur’s comprehensive analytical techniques, e.g. subjecting the data to business rules, link analysis and neural prediction.
Minotaur also benefits from further improvements to external system communication. The existing external actions function enables users to communicate with external systems and interfaces to facilitate passing actions/requests to other business areas, e.g. request deactivation of a subscriber or to request a customer representative to contact the subscriber.
The newly enhanced actions capability allows workflow steps and external system configuration to be embedded directly into the interface. In this way the user does not have to distinguish between internal and external communications and can communicate seamlessly with other departments and systems.
The user can choose where on the interface a particular action appears, how it is represented and, if the action requires additional data, whether or not a new form/dialog box is presented.
Other new features offer users a greater degree of personalisation, enabling them to decide how data is presented to them. Using the new functionality they can quickly create work queue views, as well as lay out account information in a way that accommodates their specific roles and their own preferred way of working.
Chief Technical Officer of Neural Technologies, Janoś Kopeček, said: “The use of next generation technologies, such as Microsoft WPF, allows Neural Technologies to offer our customers the flexibility and user engagement that is core to our research and development process. The ability to securely enter and access information for remote users, such as law enforcement, through the internet and mobile devices expands the dynamic nature of the system”.
About Minotaur Risk Management platform
The Minotaur Risk Management platform provides organisations with complete risk management capability throughout the customer acquisition and retention cycle, ensuring the most profitable customers are targeted, accepted, monitored and analysed from the initiation of service through to collection of payment.
Minotaur empowers organisations to optimise revenue in the areas of fraud management, credit risk assessment, customer attrition/churn reduction, targeted marketing, collections optimisation, revenue assurance and anti-money laundering.
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