lessons learned to profits earned!
Author: Paul Cox Business Development Manager
Date: 29th June 2017
Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, RA, Optimus, Neural Technologies
As a pupil, I was always amused by the style of questions in our Mathematics classes... I am sure you know the kind: “A tap takes 20 minutes to fill an empty bathtub. The drain takes 50 minutes to empty the same bathtub. If both the tap and the drain are opened at the same time, how long will it take to fill the empty bathtub?”
Now, as a schoolboy you had to eventually answer the question… truthfully my answer was ‘who cares’ but I do remember one of my peers, who was a bit cheeky, shout out “not as quick as if you kept the drain shut!”. This left the teacher amused and flummoxed in equal measure. Of course my friend was correct, why on earth would you fill a bathtub and have the drain open at the same time, it defies logic.
Fast forward a few years (more than I would like), and rather than the classroom, I find myself answering the questions in the world of Fraud and Revenue Assurance. Within our industry, there is constant talk about system leakage and lost revenue - a bit like filling the bath with the drain open - why would you allow such a thing?
Would you be happy with the system that holds all your well-earned revenue steadily leaking out of the bottom line at an alarming rate? Would you not want to put a plug in it?
I remember another question: “If train A travels at 30 MPH on the same track as train B travelling in the opposite direction at 50 MPH, 50 miles apart…”…oh heavens who cares, but my friend would probably shout out “a big train crash!” Without measures to combat Revenue Assurance and Fraud, your bottom line will end up in a big train crash too.
If you have any mathematics questions, you are better off looking elsewhere, but if you want a plug for your Revenue Assurance and Fraud Management issues, I’m your guy.