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  • An Ocean Apart – Trends in Telecoms on both sides of the Indian Ocean

    Fraud & Revenue Assurance
    Author: Nitin Madhavan Regional Business Development Manager
    Date: 12th April 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    After over a decade of business development, consultancy and sales in the Indian and African communications markets, Neural Technologies’ Regional Business Development Manager, Nitin Madhavan, knows a thing or two about operating on both sides of the Indian Ocean. In this article, he shares with us his insights on these fascinating and fast-moving markets.

    The wireless communications market in Africa and India has really advanced over the past couple of years and we have seen operators launching new services as well as strengthening existing services. Whilst some areas still have low mobile phone penetration rates, the mobile market has evolved beyond the initial ‘land grab’ phase in most African countries and across India. The more established companies are looking at revenue improvements, making their offering more competitive and increasing their services.




  • Time for the Rise of the Machines? Reflecting on the Risk & Assurance Group's London Conference

    Fraud
    Author: Hayley Daniels Senior Risk Management Consultant
    Date: 4th April 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    We are living in an increasingly digital world, breeding increasingly sophisticated fraud and fundamentally altering the way in which we must tackle it. Using data as a tool for communication is becoming a way of life for the younger generation, with over 60% of under 35’s[1] using instant messaging to keep in touch and over 80% visiting social media sites weekly or more frequently. This presents not only challenges but opportunities for telcos who, given this wealth of social media data, can begin to build Digital Risk Profiles for individuals and use this data for fraud prevention.




  • Some musings on Mobile World Congress – Neural Technologies’ experience

    data
    Author: Cameron Kent Marketing Communications Executive
    Date: 13th March 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Mobile World Congress, MWC, GSMA, GLOMO, Global Mobile Awards, Digital Transformation, Digital Integration

    One week on from the Mobile World Congress in Barcelona and Neural Technologies has yet to see the dust settle. Within our industry the GSMA run congress is a must attend event, therefore the ideal centralised location to host productive meetings with our Partners and Customers – this week we have been moving through the gears and further advancing our business relationships with like-minded companies, as well as following up on new leads. With 2017 marking our first full stand exhibition at MWC, we have also taken the opportunity over the past week to digest all that we learnt on how we represent ourselves as a company and how those we have not previously dealt with first perceive us. What, though, did we ascertain from the rest of Barcelona’s Fira Congress halls?




  • Mobile World Congress - a sight for sore feet...

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 8th March 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Mobile World Congress, MWC, GSMA, GLOMO, Global Mobile Awards, Digital Transformation, Digital Integration

    So it has been a few days since I arrived back from Mobile World Congress in Barcelona, recognised as the largest telecommunications exhibition in the world. After walking an average of 9 kilometres a day around the numerous exhibition halls and standing (or leaning occasionally) at our exhibition stand for well over 10 hours from early morning to late evening… I needed to recover. After some much needed sleep I am glad to say my feet have also now reduced in size to now resemble normal extremities that reside at the end of my appendages. One lesson I need to remember is that is does not matter if your shoes are handmade in the UK or designed in Italy, they need to be comfortable and practical if you are going to attend an exhibition for any length of time.

    So was the pain (mostly in my feet) worth it?  




  • Building your Business

    Luke Taylor
    Author: Stephen (Kai) Sui CEO
    Date: 14th February 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Revenue Management

    Prior to working at Neural, I founded two companies - Global Interactive Technology Pte Limited (acquired by Syniverse) and Mplified Pte Limited (acquired by Neural). My approach when building both these companies was always to do what we do well – better than the rest where possible – but ensure that we do not lose focus by obsessing over being the cream of the crop - instead we remain intelligent and do not lose sight of what else we can achieve.

    Taking Neural as an example. Neural has always done fraud management and data analytics brilliantly. Differently. Better. What I saw as an ‘issue’ was that we concentrated so hard on being the best in fraud and analytics that we didn’t see that we could expand our scope intelligently and reach new sectors with similar problems.




  • Neural Technologies shortlisted for GSMA Global Mobile Awards 2017

    Neural Technologies shortlisted for GSMA Global Mobile Awards 2017
    Author: Cameron Kent Marketing Communications Executive
    Date: 26th January 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Risk Protection, Billing Systems, Billing & Charging, RA, Optimus, Neural Technologies, Big Data, Risk Management, Revenue Management, Mobile World Congress, MWC

    Data integration, analytics and revenue management expert Neural Technologies has been shortlisted in the Best Mobile Security/Anti-Fraud Solution category at the GSMA Global Mobile Awards (GLOMO) 2017, hosted by the Mobile World Congress.




  • Neural Technologies attends #MWC17

    Neural Technologies attends #MWC17
    Author: Cameron Kent Marketing Communications Executive
    Date: 25th January 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Risk Protection, Billing Systems, Billing & Charging, RA, Optimus, Neural Technologies, Big Data, Risk Management, Revenue Management, Mobile World Congress, MWC

    The GSMA’s flagship event of the year is just around the corner, and as Mobile World Congress (MWC) 2017 looms, companies that reside in the telecommunications sector are refining their marketing campaigns and preparing to exhibit at the biggest communications parade in the world.




  • Is it time to redefine ARPU?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 19th January 2017
    Categories: Technology, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Revenue Management, ARPU

    ARPU (Average Revenue per User) has been a term used in the telecommunications industry for many years now. Every financial statement and report published by any CSP today to its shareholders and investors will now include amongst the usual profit and loss numbers and operating figures, the essential term ARPU - Average Revenue per User. But does this term now truly represent the role of the CSP in today’s environment?   

    user def




  • New year, new start, same old issues?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 10th January 2017
    Categories: Technology, Financial, Telecoms, Fraud protection, Optimus, Neural Technologies, Revenue Management

    As we start yet another year, and slowly recover from the excesses over the festive period, preparing ourselves mentally and physically for the year ahead. Have we learnt anything from the previous year to put us in good stead for 2017?

    Apart from some more grey hairs and a few pounds around the waist, are we any wiser to what is around the corner in regards to the telecoms industry and can we accurately predict what will occur in the next 12 months? Do the events of last year provide a basis for what may or may not happen this year within our industry?




  • Holistic Revenue Management

    Luke Taylor
    Author: Stephen (Kai) Sui CEO
    Date: 6th January 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Revenue Management, ARPU

    Mobile network operators have never felt pressure like they do today. Alongside a constant pressure on maintaining or increasing ARPU against the backdrop of a saturated subscribers base, combined with subscribers’ hunger for bandwidth, they are caught in between the mobile business. From the top comes third-party OTT and the rise of the open platform. While from below, comes the ongoing commoditisation and complexity of network infrastructure and other challenges such as fraud, outages and revenue leakages.




  • IP PBX Fraud - the ghost of fraud's past

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 3rd January 2017
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection, Optimus, Neural Technologies, PBX, PBX Fraud, Internet Protocol

    The telecommunications industry has come a long way since its inception, from manually operated switchboards through to the explosion of mobile networks to today’s Internet-Protocol. But from traditional telephone networks to modern IP networks some frauds never leave us, and PBX (Private Branch Exchange) appears to be still haunting the industry like a particularly persistent poltergeist.

    Fraudulent calls made through newly-installed IP PBXs to premium rate (or international) numbers are causing CSP's the same headache they always have. Fraudsters are hacking IP PBXs, whether in-house or cloud based, in order to send calls to bogus premium rate numbers and benefiting from high-value payments from operators before vanishing like spectres to target another victim.

    The coming few weeks are an ideal time for PBX fraud to increase dramatically, with many businesses shutting down for the festivities and New Year - as offices lie dormant, the PBX could be pinged continuously until the door which has been left ajar is fully opened..




  • Monetising Big Data in Telecoms

    A Tan
    Author: Andrew Tan CIO
    Date: 22nd November 2016
    Categories: Technology, Data, Financial, Banking, Telecoms, Revenue Assurance, Fraud protection, Risk Protection, Billing Systems, Billing & Charging, Neural Technologies, Big Data, Analytics, CAPEX, OPEX

    These days, when you talk to Communication Service Providers and technology partners in the communications space, the term “Big Data” is always quick at hand. There is no conference that you can attend where Big Data doesn’t play a major role, and everyone seems to be interested in “what are you doing in Big Data?” or “what is your Big Data story?”

    Most system landscapes at CSPs are not designed to gather all the information which is available, and even if they are, they may not be ready to share the data. Add to this the task of setting up a functioning Big Data analytics environment and it becomes clear that the initial and ongoing investment in this type of technology is big by any standard.




  • The Inside Job: How internal fraud continues to thrive

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 31st October 2016
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection, Optimus, Neural Technologies, Wells Fargo, ACFE, Safaricom, Internal Fraud

    Admit it. We’ve all ‘borrowed’ a pen from the stationery cupboard, or a roll of Sellotape from the office at Christmastime never to return them. Will we face a lengthy prison sentence and criminal record? Probably not. After all it’s just a pen…right? According to a survey by Banner Business Services in the UK, stolen office supplies cost British companies £2 billion per year. What’s more, over two-thirds of the respondents freely admitted to stealing from their workplace. In America, over 50% of workers admit to “borrowing” - and then never returning - from the office (a.k.a. stealing). But what happens when it’s not ‘just a pen’?

    The Association of Certified Fraud Examiners (ACFE) Report to the Nations on Occupational Fraud and Abuse highlight that a typical organisation will lose about 5% of revenue to fraud citing the longer a fraud lasts before it is detected, the more the victim organisation losses.




  • Why the spirit of Pikachu is good for your business

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 4th July 2016
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection

    You must heard of the phenomenon that is Pokémon Go. Launched in July, it has already been downloaded over 100 million times across 30 countries worldwide and increased Nintendo’s market value by over 40% since its launch. The responsiveness to this marketing phenomenon by the MNOs tells us a lot about their systems and suppliers.

    Speaking to a number of MNOs over the last few weeks, it is evident that some of these businesses have over 30,000 separate suppliers, covering everything from window cleaning and paper towel supplies, to HR professionals and telecoms network and support system vendors. Most of these operators now recognise that that the level of supplier complexity is a barrier to efficient operations and agility. Each vendor requires engagement from their procurement and finance departments, as well as the operational part of the business that manages them. It also follows that, if you employ a different window cleaning company for each office, the chance of negotiating a competitive price is low.




  • From iPhones to iLoan

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 4th July 2016
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection

    There is an increasing tendency for financial and telco companies to ‘bang heads’ as communication service providers begin to encroach on what has, until now, been financial territory – financial service provision. The opportunity for CSP’s is that they have much more influence in their customer’s lives as well as collect rich and insightful data about their customers – and thus experience a much stronger and interactive relationship with their customer than financial institutions. The basic function of a retail bank is somewhere for your employer to pay your salary, customers to get a mortgage or a loan. Ultimately there’s not a great deal of interaction on a day to day basis. Your phone on the other hand, especially your smart phone, is now your personal assistant, your buddy; it has your life stored on it, knows where you are, connects to numerous services and recognizes your friends and family - many people report they cannot live without it.  In that unfortunate time, when individuals get into financial difficulties, loans will not be repaid, mortgage payment will be delayed, but the phone bill will always be paid, allowing the consumer to ‘live’ their life.




  • No Country for Old Men - Fighting Fraud is Becoming a Job for the Younger Generation

    Fraud
    Author: Hayley Daniels Senior Risk Management Consultant
    Date: 26th April 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    Although there has been much reluctance in the fraud industry to change established practices, over the last year I have seen a change in attitude.  Companies are beginning to embrace new technologies and be more proactive in taking on a more responsible role – not only in detection, but also in the prevention of fraud. Whilst the ‘classic’ frauds will never be fully erased, they are beginning to diminish in favour of more technologically complex crimes.





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