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  • What is Dunning?

    Revenue Assurance and Fraud Management
    Author: Paul Cox Business Development Manager
    Date: 7th November 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Optimus, Neural Technologies, Revenue Management, OSS/BSS, B/OSS, Dunning, Collections

    Neural Technologies are expanding our solution pack to help customers with their Dunning requirements. Some of you, like certain people throughout our company, might be in the dark as to what Dunning is. I only discovered its meaning when I first started work in an office – each customer of ours seemed to have a Dunning level, which was the bespoke level of pressure applied to them to pay their invoices. This ranged from ‘gentle pressure’ to ‘baseball bats and knuckle dusters’…. Well, maybe not that severe but you can understand what I mean.




  • OTT Opportunity or Threat

    Fraud and Revenue Assurance
    Author: Sara Whitwell Digital Marketing Executive
    Date: 5th September 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, RA, Optimus, Neural Technologies

    A recent article from Gartner has stated that Companies are missing out on opportunities to monetise their data. This set my mind back to 2016, to when Neural Technologies conducted our Telecoms Risk Management Survey. Throughout the survey operators were asked for their opinion on countless pressing issues within the Telecom industry, but today I will just focus on the below question...




  • 4484 calls in the space of 20 hours!

    Fraud and Revenue Assurance
    Author: Sara Whitwell Digital Marketing Executive
    Date: 29th August 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, RA, Optimus, Neural Technologies

    I came across a recent article in the media with the eye watering title - Man with $191,000 phone bill wins case against TeleChoice after three-year court battle

    http://mobile.abc.net.au/news/2017-08-08/man-with-191000-dollar-phone-bill-wins-case-against-telco/8782230?pfmredir=sm

    Working for a Risk Management software vendor in the Telecoms industry, it led me to read on, interested in how a Communication Service Provider (CSP) got to this stage where a huge bill could be sent to the consumer and how it was inevitably resolved.




  • Is Human Interaction Dying

    Revenue Assurance and Fraud Management
    Author: Paul Cox Business Development Manager
    Date: 22nd August 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, RA, Optimus, Neural Technologies

    Forty-seven percent of parents never measure their children’s feet! Obviously, nothing to do with our industry, but it prompted a lively debate in our office and everyone had valid input. One comment prompted me to think more deeply about this off the wall statistic. My workmate said that her husband saw a child standing on his Mum’s tablet. When probed as to why, the mother explained that this was a new App developed with the intent to remove the ‘middle man’ – the shoe shop. Measure up, pick the style and 24 hours later your children’s shoes turn up. Soon we will be carrying out daily activities without ever leaving our homes or having to interact with other people - just machines.




  • Digital Transformation part 3

    Digital Transformation
    Author: Axel Pieuchot Director of Analytics
    Date: 15th August 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    In my previous blogs, I spoke about the similarity of the digital transformation process to a company-wide analytics project and then illustrated this with the introduction of an individual customer experience index. In this blog, I look into the tools required for a seamless digital transformation process.




  • Digital Transformation part 2

    Digital Transformation
    Author: Axel Pieuchot Director of Analytics
    Date: 8th August 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    In the last blog, I spoke about the similarity of digital transformation to a company-wide analytics project. Now I want to take an example, starting from an analytics problem, which highlights one aspect of the digital transformation process: Tracking customer behaviour before and after interaction with your company. I will use the Contact Centre as an example.

    We can start by measuring an individual customer experience index based upon the service (orders and bills correctly fulfilled, questions and issues – if any – answered immediately) to be provided at any interaction point.




  • Digital Transformation: thoughts on the buzz

    Digital Transformation
    Author: Axel Pieuchot Director of Analytics
    Date: 1st August 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    In recent years, CxOs have been bombarded with information about the importance of evolving their Communications Service Providers into Digital Service Providers to avoid extinction in the fast-moving telco market. But how?

    Looking at it pragmatically, digital transformation seems to be another way of continuously improving one’s business processes and moving to the next level. It looks similar to the way Data Warehouses and Business Process Management have streamlined and continuously improve business efficiency and agility of the CSP.




  • Should CSP's be afraid?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 18th July 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    The Telecommunications industry is going through some significant changes... what does it mean for the CSP's survival... While consumers view these changes as positive evolutionary steps to a more connected world, CSPs are uneasy, with survival on their mind.




  • lessons learned to profits earned!

    Paul Cox
    Author: Paul Cox Business Development Manager
    Date: 29th June 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, RA, Optimus, Neural Technologies

    As a pupil, I was always amused by the style of questions in our Mathematics classes... I am sure you know the kind: “A tap takes 20 minutes to fill an empty bathtub. The drain takes 50 minutes to empty the same bathtub. If both the tap and the drain are opened at the same time, how long will it take to fill the empty bathtub?”




  • Do CSPs Need to Make the Most of Social Media?

    A Tan
    Author: Andrew Tan CIO
    Date: 20th June 2017
    Categories: Technology, Data, Telecoms, Billing & Charging, Neural Technologies, Big Data

    A long-time companion and I were recently reminiscing about how much the telecoms industry has changed in the last 20 years. I remember my parents were unable to have a decent long-distance conversation with my sister who was studying overseas, and would then receive a bill shock at the end of the month. For the same reasons, those conversations tended to be short and to the point. And yes, I remember using a phone booth regularly!

    Now worldwide video calls for business on your smartphone are normal. Exchanging ideas, moods, opinions through all kinds of media, and especially through social networks, has taken global communications to unimaginable levels. Our entire way of interacting with each other has truly changed; the future has arrived quicker than we thought.




  • FEATURE - Our take on the African markets in 2017/18

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 12th June 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    We have seen the wireless communications market in Africa come a long way over the past couple of years, and it’s starting to show real signs of market maturity. Whilst the continent is large and its individual countries all have very different political, geographic and infrastructure challenges, some countries are heading towards mobile saturation. For example, Botswana, Mali and Mauritius have reached over 70% mobile penetration.  In South Africa, many reports cite over 100% penetration, as people are carrying more than one mobile phone.  In countries where the penetration rates are highest, operators are beginning to focus on customer retention rather than new customer acquisitions - because it costs far more to win a new customer than to retain an existing one.




  • Man finds RA hidden in Fraud - Read my Blog....

    Paul Cox
    Author: Paul Cox Business Development Manager
    Date: 5th June 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, RA, Optimus, Neural Technologies

    This time last year, I was the ‘new boy’ at Neural Technologies and found myself delving into the world of Fraud Management and Revenue Assurance for the first time. To this end, with wide-eyed enthusiasm, I was carted off to the RAG event (Risk and Assurance Group) in London to learn more about the fascinating new market I was operating in. I listened, learnt and networked, all the while feeling very impressed that a free event could offer so much - in my previous roles, you paid good money to attend such worthwhile and informative events.




  • 75% of Operators are unprepared for Digital Transformation - Neural Technologies 2017 Survey

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 18th May 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    The total number of connected devices in use globally is projected to grow from 10 billion in 2013, to between 19-40 billion by 2019[1]. The overall global impact of IoT technologies could generate anything in-between $2.7 trillion and $14.4 trillion in value by 2025.

    A recent survey by Neural Technologies asked whether respondents had implemented an IoT digitised data processing platform, and discovered that 76.8% had not. In order to keep up with the digital transformation occurring in the industry, these operators would be well advised to begin the procurement process sooner rather than later and avoid being left behind. 




  • No Country for Old Men - Fighting Fraud is Becoming a Job for the Younger Generation

    Hayley Daniels
    Author: Hayley Daniels Senior Risk Management Consultant
    Date: 2nd May 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    Although there has been much reluctance in the fraud industry to change established practices, over the last year I have seen a change in attitude.  Companies are beginning to embrace new technologies and be more proactive in taking on a more responsible role – not only in detection, but also in the prevention of fraud. Whilst the ‘classic’ frauds will never be fully erased, they are beginning to diminish in favour of more technologically complex crimes.




  • An Ocean Apart – Trends in Telecoms on both sides of the Indian Ocean

    Fraud & Revenue Assurance
    Author: Nitin Madhavan Regional Business Development Manager
    Date: 12th April 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    After over a decade of business development, consultancy and sales in the Indian and African communications markets, Neural Technologies’ Regional Business Development Manager, Nitin Madhavan, knows a thing or two about operating on both sides of the Indian Ocean. In this article, he shares with us his insights on these fascinating and fast-moving markets.

    The wireless communications market in Africa and India has really advanced over the past couple of years and we have seen operators launching new services as well as strengthening existing services. Whilst some areas still have low mobile phone penetration rates, the mobile market has evolved beyond the initial ‘land grab’ phase in most African countries and across India. The more established companies are looking at revenue improvements, making their offering more competitive and increasing their services.




  • Time for the Rise of the Machines? Reflecting on the Risk & Assurance Group's London Conference

    Hayley Daniels
    Author: Hayley Daniels Senior Risk Management Consultant
    Date: 4th April 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    We are living in an increasingly digital world, breeding increasingly sophisticated fraud and fundamentally altering the way in which we must tackle it. Using data as a tool for communication is becoming a way of life for the younger generation, with over 60% of under 35’s[1] using instant messaging to keep in touch and over 80% visiting social media sites weekly or more frequently. This presents not only challenges but opportunities for telcos who, given this wealth of social media data, can begin to build Digital Risk Profiles for individuals and use this data for fraud prevention.




  • Some musings on Mobile World Congress – Neural Technologies’ experience

    data
    Author: Cameron Kent Marketing Communications Executive
    Date: 13th March 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Mobile World Congress, MWC, GSMA, GLOMO, Global Mobile Awards, Digital Transformation, Digital Integration

    One week on from the Mobile World Congress in Barcelona and Neural Technologies has yet to see the dust settle. Within our industry the GSMA run congress is a must attend event, therefore the ideal centralised location to host productive meetings with our Partners and Customers – this week we have been moving through the gears and further advancing our business relationships with like-minded companies, as well as following up on new leads. With 2017 marking our first full stand exhibition at MWC, we have also taken the opportunity over the past week to digest all that we learnt on how we represent ourselves as a company and how those we have not previously dealt with first perceive us. What, though, did we ascertain from the rest of Barcelona’s Fira Congress halls?




  • Mobile World Congress - a sight for sore feet...

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 9th May 2017
    Categories: Technology, Data, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Big Data, Revenue Management, Digital Transformation, Digital Integration

    So it has been a few days since I arrived back from Mobile World Congress in Barcelona, recognised as the largest telecommunications exhibition in the world. After walking an average of 9 kilometres a day around the numerous exhibition halls and standing (or leaning occasionally) at our exhibition stand for well over 10 hours from early morning to late evening… I needed to recover. After some much needed sleep I am glad to say my feet have also now reduced in size to now resemble normal extremities that reside at the end of my appendages. One lesson I need to remember is that is does not matter if your shoes are handmade in the UK or designed in Italy, they need to be comfortable and practical if you are going to attend an exhibition for any length of time.

    So was the pain (mostly in my feet) worth it?  




  • The Teleonomy of Telecoms: Survival of the Fittest

    A Tan
    Author: Andrew Tan CIO
    Date: 22nd February 2017
    Categories: Technology, Data, Telecoms, Billing & Charging, Neural Technologies, Big Data

    In the mid-19th century, Charles Darwin formulated the scientific theory of evolution by natural selection, published in his book On the Origin of Species (1859). This process is demonstrated by the observation that more offspring are produced than can possibly survive, along with three facts about populations: 1) physical traits vary among individuals, 2) different traits confer different rates of survival (differential fitness), and 3) traits can be passed from generation to generation (heritability of fitness). Thus in successive generations, members of a population are replaced by offspring that are better adapted to survive and reproduce in the natural selection environment.  

    Fast-forward 200 years and Darwinism applies not only to the natural world, but to the man-made world we reside in as well. We see this evolution in the speed in which advances are made in design and technology; the ‘latest’ model is obsolete within a year; the ‘new’ becomes second-hand in a matter of months; and photos, apps and videos become viral in a matter of minutes.




  • Building your Business

    Luke Taylor
    Author: Stephen (Kai) Sui CEO
    Date: 14th February 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Revenue Management

    Prior to working at Neural, I founded two companies - Global Interactive Technology Pte Limited (acquired by Syniverse) and Mplified Pte Limited (acquired by Neural). My approach when building both these companies was always to do what we do well – better than the rest where possible – but ensure that we do not lose focus by obsessing over being the cream of the crop - instead we remain intelligent and do not lose sight of what else we can achieve.

    Taking Neural as an example. Neural has always done fraud management and data analytics brilliantly. Differently. Better. What I saw as an ‘issue’ was that we concentrated so hard on being the best in fraud and analytics that we didn’t see that we could expand our scope intelligently and reach new sectors with similar problems.




  • Neural Technologies shortlisted for GSMA Global Mobile Awards 2017

    Neural Technologies shortlisted for GSMA Global Mobile Awards 2017
    Author: Cameron Kent Marketing Communications Executive
    Date: 26th January 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Risk Protection, Billing Systems, Billing & Charging, RA, Optimus, Neural Technologies, Big Data, Risk Management, Revenue Management, Mobile World Congress, MWC

    Data integration, analytics and revenue management expert Neural Technologies has been shortlisted in the Best Mobile Security/Anti-Fraud Solution category at the GSMA Global Mobile Awards (GLOMO) 2017, hosted by the Mobile World Congress.




  • Neural Technologies attends #MWC17

    Neural Technologies attends #MWC17
    Author: Cameron Kent Marketing Communications Executive
    Date: 25th January 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Risk Protection, Billing Systems, Billing & Charging, RA, Optimus, Neural Technologies, Big Data, Risk Management, Revenue Management, Mobile World Congress, MWC

    The GSMA’s flagship event of the year is just around the corner, and as Mobile World Congress (MWC) 2017 looms, companies that reside in the telecommunications sector are refining their marketing campaigns and preparing to exhibit at the biggest communications parade in the world.




  • Is it time to redefine ARPU?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 19th January 2017
    Categories: Technology, Financial, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Revenue Management, ARPU

    ARPU (Average Revenue per User) has been a term used in the telecommunications industry for many years now. Every financial statement and report published by any CSP today to its shareholders and investors will now include amongst the usual profit and loss numbers and operating figures, the essential term ARPU - Average Revenue per User. But does this term now truly represent the role of the CSP in today’s environment?   

    user def




  • New year, new start, same old issues?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 10th January 2017
    Categories: Technology, Financial, Telecoms, Fraud protection, Optimus, Neural Technologies, Revenue Management

    As we start yet another year, and slowly recover from the excesses over the festive period, preparing ourselves mentally and physically for the year ahead. Have we learnt anything from the previous year to put us in good stead for 2017?

    Apart from some more grey hairs and a few pounds around the waist, are we any wiser to what is around the corner in regards to the telecoms industry and can we accurately predict what will occur in the next 12 months? Do the events of last year provide a basis for what may or may not happen this year within our industry?




  • Holistic Revenue Management

    Luke Taylor
    Author: Stephen (Kai) Sui CEO
    Date: 6th January 2017
    Categories: Technology, Data, Telecoms, Revenue Assurance, Fraud protection, Optimus, Neural Technologies, Revenue Management, ARPU

    Mobile network operators have never felt pressure like they do today. Alongside a constant pressure on maintaining or increasing ARPU against the backdrop of a saturated subscribers base, combined with subscribers’ hunger for bandwidth, they are caught in between the mobile business. From the top comes third-party OTT and the rise of the open platform. While from below, comes the ongoing commoditisation and complexity of network infrastructure and other challenges such as fraud, outages and revenue leakages.




  • IP PBX Fraud - the ghost of fraud's past

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 3rd January 2017
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection, Optimus, Neural Technologies, PBX, PBX Fraud, Internet Protocol

    The telecommunications industry has come a long way since its inception, from manually operated switchboards through to the explosion of mobile networks to today’s Internet-Protocol. But from traditional telephone networks to modern IP networks some frauds never leave us, and PBX (Private Branch Exchange) appears to be still haunting the industry like a particularly persistent poltergeist.

    Fraudulent calls made through newly-installed IP PBXs to premium rate (or international) numbers are causing CSP's the same headache they always have. Fraudsters are hacking IP PBXs, whether in-house or cloud based, in order to send calls to bogus premium rate numbers and benefiting from high-value payments from operators before vanishing like spectres to target another victim.

    The coming few weeks are an ideal time for PBX fraud to increase dramatically, with many businesses shutting down for the festivities and New Year - as offices lie dormant, the PBX could be pinged continuously until the door which has been left ajar is fully opened..




  • What is your favourite Pizza? Neural Technologies User Forum 2017

    Paul Cox
    Author: Paul Cox Business Development Manager
    Date: 1st December 2016
    Categories: Technology, Financial, Telecoms, Revenue Assurance, Optimus, Neural Technologies

    When you go out to a Pizzeria with a group of friends, or family, there is obviously a wide choice of different ingredients (or configurations) and types of pizza to choose from, but at the end of the day, each one of you has had a Pizza. This got me thinking about the software we offer at Neural Technologies – Optimus. It is flexible, adaptable, with many different configurations and is a powerful tool for many businesses.




  • Monetising Big Data in Telecoms

    A Tan
    Author: Andrew Tan CIO
    Date: 22nd November 2016
    Categories: Technology, Data, Financial, Banking, Telecoms, Revenue Assurance, Fraud protection, Risk Protection, Billing Systems, Billing & Charging, Neural Technologies, Big Data, Analytics, CAPEX, OPEX

    These days, when you talk to Communication Service Providers and technology partners in the communications space, the term “Big Data” is always quick at hand. There is no conference that you can attend where Big Data doesn’t play a major role, and everyone seems to be interested in “what are you doing in Big Data?” or “what is your Big Data story?”

    Most system landscapes at CSPs are not designed to gather all the information which is available, and even if they are, they may not be ready to share the data. Add to this the task of setting up a functioning Big Data analytics environment and it becomes clear that the initial and ongoing investment in this type of technology is big by any standard.




  • Revenue Assurance or Restaurant Apathy?

    Paul Cox
    Author: Paul Cox Business Development Manager
    Date: 16th November 2016
    Categories: Technology, Financial, Telecoms, Revenue Assurance, Neural Technologies

    Five years ago I found myself eating alone at a restaurant in Hastings. I was there for business and the restaurant was highly recommended and very popular. As I was alone, being tucked away in an alcove suited me fine, all I needed was a pint and a newspaper. The food was sumptuous, however, it was mired by an astonishing lack of service.

    In my many years of eating out, this is the first ‘bad restaurant review’ I have ever written, which I think says something about just how long I waited throughout the evening. Once I had finally finished my meal, it felt like Summer had turned to Winter and I again found myself waiting to order a coffee. When the manager eventually served me, he apologised profusely about the service and did not charge for the drink. I was happy with this, but by the time it had arrived I had studied the newspaper front to back and I was more than ready to leave.




  • 9 Million mobiles in Beijing?...

    Paul Cox
    Author: Paul Cox Business Development Manager
    Date: 2nd November 2016
    Categories: Technology, Data, Telecoms, Neural Technologies

    One of my favourite songs begins: “There are nine million bicycles in Beijing”. This overnight hit by Katie Melua got me thinking about:

    1. The possibility of forging a career in parody song-writing, and;
    2. My work in telecommunications fraud.

    My song begins like this: “There are over 7 billion people in the world”… and continues to: “There are over 7 billion mobile telephones in the world” (my song-writing career may be short-lived).

    In October 2014, mobile devices officially overtook and outnumbered human beings, passing our population total of 7.19 billion.  This is not the old phone languishing in the bottom draw of your bedside cabinet, but over 7.2 billion live connected devices, and they are multiplying five times quicker than people. The next line in my song is: “There are more devices in the world than people” (my song-writing career is over).  




  • Neural Technologies attracts the rising stars of tomorrow

    Neural Technologies attracts the rising stars of tomorrow
    Author: Cameron Kent Marketing Communications Executive
    Date: 1st November 2016
    Categories: Technology, Data, Telecoms, Neural Technologies, Big Data, University, Student, Careers, Placement

    On Halloween not all of us were out trick or treating! Instead, Neural Technologies attended Royal Holloway, University London for a specialist Careers Fair in Computer Science.

    RHUL’s Computer Science Department has become impressive in recent times, and Neural Technologies was keen to meet the young talent that will shape our industry in the future. Our representatives offered advice, perspective and information on how students can use their degree after university.

    Neural Technologies is committed to staying current and up to date with the fast-changing environment that our clients face every day, and by recruiting young talent who will be stars of tomorrow, Neural Technologies is better placed to stay ahead of the trends and challenges of the future.




  • The Inside Job: How internal fraud continues to thrive

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 31st October 2016
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection, Optimus, Neural Technologies, Wells Fargo, ACFE, Safaricom, Internal Fraud

    Admit it. We’ve all ‘borrowed’ a pen from the stationery cupboard, or a roll of Sellotape from the office at Christmastime never to return them. Will we face a lengthy prison sentence and criminal record? Probably not. After all it’s just a pen…right? According to a survey by Banner Business Services in the UK, stolen office supplies cost British companies £2 billion per year. What’s more, over two-thirds of the respondents freely admitted to stealing from their workplace. In America, over 50% of workers admit to “borrowing” - and then never returning - from the office (a.k.a. stealing). But what happens when it’s not ‘just a pen’?

    The Association of Certified Fraud Examiners (ACFE) Report to the Nations on Occupational Fraud and Abuse highlight that a typical organisation will lose about 5% of revenue to fraud citing the longer a fraud lasts before it is detected, the more the victim organisation losses.




  • OFCOM Sends an Expensive Warning to UK CSPs

    OFCOM Sends an Expensive Warning to UK CSPs
    Author: Cameron Kent Marketing Communications Executive
    Date: 27th October 2016
    Categories: Technology, Data, Telecoms, Revenue Assurance, Vodafone, OFCOM, Billing Systems, Billing & Charging, RA, Customer Complaint, Bill Shock

    Yesterday’s breaking news of an unprecedented regulatory fine from OFCOM should be serious food for thought among the UK’s CSPs. Vodafone has been fined £4.6m for “serious and sustained” breaches of customer protection rules – ultimately the punishment for incorrect billing and charging that caused widespread losses for their customers. 

    Lindsey Fussell, the Consumer Group Director for OFCOM, said: “Vodafone’s failings were serious and unacceptable, and these fines send a clear warning to all telecoms companies.” The message is certainly loud and clear, this being the largest fine the UK regulatory body has ever issued.

    CSPs should not be pleased about one of their competitor’s punishment, rather, their time would be better spent reviewing their own systems and reminding their staff of the utmost importance of maintaining effective Revenue Assurance solutions.




  • Why the spirit of Pikachu is good for your business

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 4th July 2016
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection

    You must heard of the phenomenon that is Pokémon Go. Launched in July, it has already been downloaded over 100 million times across 30 countries worldwide and increased Nintendo’s market value by over 40% since its launch. The responsiveness to this marketing phenomenon by the MNOs tells us a lot about their systems and suppliers.

    Speaking to a number of MNOs over the last few weeks, it is evident that some of these businesses have over 30,000 separate suppliers, covering everything from window cleaning and paper towel supplies, to HR professionals and telecoms network and support system vendors. Most of these operators now recognise that that the level of supplier complexity is a barrier to efficient operations and agility. Each vendor requires engagement from their procurement and finance departments, as well as the operational part of the business that manages them. It also follows that, if you employ a different window cleaning company for each office, the chance of negotiating a competitive price is low.




  • From iPhones to iLoan

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 4th July 2016
    Categories: Technology, Financial, Banking, Telecoms, Fraud protection

    There is an increasing tendency for financial and telco companies to ‘bang heads’ as communication service providers begin to encroach on what has, until now, been financial territory – financial service provision. The opportunity for CSP’s is that they have much more influence in their customer’s lives as well as collect rich and insightful data about their customers – and thus experience a much stronger and interactive relationship with their customer than financial institutions. The basic function of a retail bank is somewhere for your employer to pay your salary, customers to get a mortgage or a loan. Ultimately there’s not a great deal of interaction on a day to day basis. Your phone on the other hand, especially your smart phone, is now your personal assistant, your buddy; it has your life stored on it, knows where you are, connects to numerous services and recognizes your friends and family - many people report they cannot live without it.  In that unfortunate time, when individuals get into financial difficulties, loans will not be repaid, mortgage payment will be delayed, but the phone bill will always be paid, allowing the consumer to ‘live’ their life.




  • Integration of Things

    Luke Taylor
    Author: Stephen (Kai) Sui CEO
    Date: 6th June 2016
    Categories: Technology

    There are lots of stories and excitements about the Internet of Things (IoT).  The ubiquitous mobile devices will outgrow the human population by 2020, with an impact many times the Internet itself.  For my personal data points, I now own many connected devices and gadgets. And imagine the amount of Big Data flowing back and forth of this labyrinth of information and the potential that comes with it.

    There is also so much talk about Big Data Analytics but Big Data is like teenage sex – everybody talks about it but nobody understands exactly what it is. In my opinion, Big Data begins with connectivity.  At the end of the day, Big Data and IoT really have to deal with data integration and data acquisition problems first, and challenges of Big Data analytics only come second.




  • Fraud is here to stay…

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 6th June 2016
    Categories: Technology

    Neural Technologies recently undertook via an independent third party a survey. The objective of the survey was to see how telecommunications industry perceives risk today and what will be the potential threats in the coming years.

    The survey results were from 113 individual respondents, from different levels of management and from communication service providers evenly distributed in size and geography.  Some of the highlights of the survey included:




  • Procurement – the benefits of a closer engagement with the CFO office

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 6th June 2016
    Categories: Technology

    I attended a very interesting event a few weeks ago, where a number of chief financial officers from leading CSP’s around the world presented and discussed their experiences, strategies and predictions for the coming year.  One topic that resonated with me in particular was a presentation by a CFO of a large European telecom service provider.  He presented and discussed his own company’s strategy and initiatives for Finance and Procurement departments working more closely together to ensure competitive advantage in the marketplace.  Finance and procurement working together – seems a common-sense approach and already exists, right?  Well yes, but historically more in the case of budgets being set, individual departments spending their respective budgets through a Procurement process and Finance at the end of the day paying the vendors invoices.

    But it seems there is a new more proactive approach maturing in the marketplace that ensures there is visibility, interaction and communication throughout the financial lifecycle and procurement chain, where both the CFO office and Procurement contribute to the procurement process with the objective of competitiveness.  And the benefits of such a strategy are tangible for the Service Provider – Reduction on cost base, shorter lead time and approval process, better terms and conditions, better cash flow and working capital as well as simplifying the process, promoting transparency and better working processes and more effective vendor management.  As well as all these positives, incorporating larger purchasing power though consortium type initiatives where either telecom companies in larger parent groups or joint ownership procure larger volumes and hence demand larger discounts.




  • Elephant in the room

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 9th October 2015
    Categories: Technology

    I work in an industry where there is always an elephant in the room…

    Getting customers and prospective customers to discuss their fraud and risk issues  is always challenging. Getting customers and prospective customers  to provide an indication of the cost and rate of fraud or revenue leakage is nearly impossible.

    So when is it practical and beneficial for all parties to collaborate on fraud and risk issues that impact your business and profitability?




  • When does risk management become restrictive to your business?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 8th September 2015
    Categories: Technology

    Early in the year, T-Mobile USA were interviewed by CNNMoney, in these discussions it became evident that 50% of T-Mobile’s customers did not qualify for its top promotions….  So how do you balance good risk management policies, limit financial exposure, whilst ensuring you can retain customers, upsell and grow revenue?

    It is assumed that in North America, Australia and much of Europe, Communication Service Providers (CSP) offering services to consumers and corporations undertake a credit check every time they sign up a new contract.  The reason for this  – they want to make sure that the customer will pay the bill at the end of the month. In the case of T-Mobile one would, and one presumes others, they also undertake this for existing customers requesting new services.  The exposure of any one CSP differs depending on a number of factors including the cost of services, if they provide subsidised handsets, competitive promotions, target market, etc.




  • Revenue Assurance XXI Century. Cost Monetization (Reduce Cost into Money)

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 21st May 2015
    Categories: Technology

    Where one person sees problems, others see opportunities; where someone sees costs we have seen a customer segmentation strategy to improve our earnings with those subscribers that who exceeded his their mobile data package during the billing cycle.

    Since we have launched our MVNO service things have changed very quickly and also our costs have also changed. With millions mobile subscribers, our traditionally broadband operators have grown fast, doubling our mobile clients during the last year thanks to our convergent offer that combines our broadband and mobile service.

    However, not all that glitters is gold and LTE 4G services, video on streaming platforms and apps like Whatsapp voice, meant that our data usage from mobile services has grown exponentially incurring huge costs for us.  As a MVNO, our margin on mobile services its too short  so watching our costs its are the most important thing to reduce.




  • Revenue Assurance XXI Century Transformation From Traffic to Business Cycle Revision

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 26th March 2015
    Categories: Technology

    Keep moving to aim your goals, don’t stop, be focus and step by step you will reach them. Transformation must be seen as a way to improve what we are and what we have done, in order to achieve new objectives.

    It was almost 9 years ago when I had joined to my actual Revenue Assurance team, many things had changed during all this time. Before I had worked in many other national Telco operators here in Spain as billing system administration always next of billing and rating process, so the transition to a Revenue Assurance area was soft and kindly.

    First thing that call my attention when I met the rest of members our Revenue Assurance team was that every task from the area was 100% focused on traffic controls as its usually into the different Telco companies, but we realized that our company its different, we realized that what would work in other Telco may be it would be changed for our company because we are a small operator fighting with giants. That’s why we start a transition from traffic controls into business and incomes lifecycle monitorization.




  • ‘New lease’ of life for ageing fraud types

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 3rd December 2014
    Categories: Technology

    ‘New lease’ of life for ageing fraud types

    Increasing integration between the telecommunications and online sectors since the start of the millennium has given birth to a wide variety of complex technical frauds.  However, the increasing reliance of telecoms on the online realm hasn’t just created new fraud types, it has also given life to a host of old frauds, some of which the industry thought had been defeated.




  • Don’t play catch up with telco fraud!

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 30th October 2014
    Categories: Technology

    It’s impossible to underestimate the speed of evolution in the smart phone market. Twenty years ago mobile data was an experimental new technology and no one has heard of a smartphone because they didn’t exist.  With this in mind it, surely its worth asking the question, are operators fraud systems evolving at the same pace.

    Last year the CFCA estimated that total fraud losses for telecoms companies came in at a whopping $46.3 billion, a figure that is increasing due to the targeting of advances in wireless technology.




  • Who wants Mobile Money?

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 29th September 2014
    Categories: Technology

    The International Monetary Fund’s Financial Access Survey came out this month and it brought with it some interesting insights into mobile money and the unbanked population. Mobile Money is being praised as the answer for the ‘unbanked’ population, that is, people without bank accounts.  The Bill and Melinda Gates foundation has put a lot of work into championing mobile money and this work certainly seems to be paying dividends.  This focus on the unbanked population is certainly understandable.  If we look at the countries the IMF has highlighted as leaders in Mobile Money usage, nearly all of them are countries with a huge unbanked population.

    Despite this, it would be wrong to say that Mobile Money can only prosper where traditional banking doesn’t. While this is likely to be the case in Sub-Saharan Africa where banking infrastructure is poor, we see a different similarity in non-African countries using mobile money, a geographical one.  Outside of Africa two other countries that are at the forefront of the mobile money charge are Samoa and the Philippines.  While the Philippines do have a significant unbanked population, Samoa has no such issue and therefore it appears the geographical make-up of these nations makes mobile money a must.




  • Managing your lending “grey area”

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 10th September 2014
    Categories: Technology

    A recent Reuter’s article came bearing good news as it suggested that consumer credit saw its highest leap since 2001.  While this is good news for U.S. consumers and the economy as a whole, there are dangers that come with higher levels of borrowing.

    As we say with the sub-prime crisis, lending can boost growth in the short run, but if lent to the wrong people, it all go wrong  in the long run.  Unfortunately, caution in lending has negative connotations. It can be seen as time consuming and unprofitable as more borrowers are rejected and more time is taken to seek out “safe” borrowers.




  • Post-apocalyptic lending

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 14th August 2014
    Categories: Technology

    In the wake of the sub-prime mortgage crisis at the end of the last decade, the loan and mortgage markets have changed drastically.  Lenders are required to adhere to a complex set of regulations such as the Dodd-Frank legislation amongst others.  These new restrictions combined with a general drop in demand for loans across the board can make it really tricky for lenders to be competitive.




  • Lessons to be learnt in Telecom Fraud

    Luke Taylor
    Author: Luke Taylor CCO & Deputy CEO
    Date: 14th July 2014
    Categories: Technology

    Over the last few days I have delivered several online seminars addressing fraud statistics and current trends, which have been well received.  Throughout the seminars though, I try to keep an open mind about telecom fraud statistics and like to regard them as an indicator rather than treat them as gospel. What has struck a chord with some of the recipients on this occasion was the fact I chose a different way to present some of the stats.





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