Author: Luke Taylor CCO & Deputy CEO
Date: 2nd June 2016
It has been a few weeks since I returned from the GSMA World Congress in Barcelona. My experience of visiting, what is regarded as one of the great cities in Europe, was unfortunately, tarnished when my company phone was stolen. This is rather ironic, as I am a Director of a company that provides fraud management software to the telecom industry…
I have been in the fraud and risk business for over 18 years am and am fully aware of the crimes and modus operandi of these criminals and fraudsters. However, even after all the years of travelling on business to many different countries and cities and ensuring my possessions such as phone, passport and money were always secure on my person, on my recent trip to Barcelona, the phone was extracted from my front trouser pocket without me noticing immediately.
So what does one do in such a situation? Call your telecom service provider? Call home? Alert the police? Kick yourself? Well you should certainly kick yourself and then attempt all of the others, maybe not in the order I suggested but, what seems a simple set of tasks to undertake, is actually extremely challenging. When the crime I was involved in was perpetrated, it was late at night. The only means of communication has just disappeared in the greasy hands of some low-life down a side street… Once I was over the initial shock, you suddenly realise you have relied on the contacts facility on your phone to simply press a button or speak and get the right contact details for years… now with no phone you now realise you cannot recall any numbers, not even your home.