Application Support Engineer (OB-TSP)

Kuala Lumpur, Malaysia

Main Accountabilities & Responsibilities:

  • Provides professional support to customer, managing customer requests and ensuring customer’s platforms stability and business continuity.
  • Project implementation works, hardware commissioning and configurations.
  • Systematic and detail diagnostic of reported issue and provide RCA (Root Cause Analysis Reports)
  • Perform software application maintenance, joint development, solution testing & debugging assignments
  • Producing and maintaining support and project related documentation.
  • Participate in a 24×7 on-call rotation duty roster for out of hours priority issues.
  • Travelling may be required


  • Candidate must possess at least Diploma or Bachelor’s Degree in Software Engineering or equivalent.
  • Methodical and persistent problem solver, willing to take up challenge of engineering the unknown. Systematically troubleshoot issue and finding alternative solution to problem solving.
  • Three (3) or more years’ experience in an SLA controlled technical support role
  • Experience working with Telecommunications (OSS/BSS/VAS), Fraud or Risk Analysis sector(s) an advantage
  • Experience working with data mediation services an added advantage
  • Experience in Linux/ Windows Server OS, Shell Scripting, SQL, PL/SQL and Oracle/MySQL database, TCP/IP
  • Exposure to : IIS, Active Directory & Click Once technologies and Citrix XenApp, Web services, REST/SOAP API, Apache, Tomcat, Wireshark desirable but not essential
  • Able to work under minimal guidelines and ability to think out of the box.

Interested candidates can email resumes to
Only shortlisted candidates will be notified.

Walking distance to Ara Damansara LRT Station, Selangor

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