Careers

Application Support Engineer (OB-TSP)

Kuala Lumpur, Malaysia

Main Accountabilities & Responsibilities:

  • Provides professional support to customer, managing customer requests and ensuring customer’s platforms stability and business continuity.
  • Project implementation works, hardware commissioning and configurations.
  • Systematic and detail diagnostic of reported issue and provide RCA (Root Cause Analysis Reports)
  • Perform software application maintenance, joint development, solution testing & debugging assignments
  • Producing and maintaining support and project related documentation.
  • Participate in a 24×7 on-call rotation duty roster for out of hours priority issues.
  • Travelling may be required

Requirements:

  • Candidate must possess at least Diploma or Bachelor’s Degree in Software Engineering or equivalent.
  • Methodical and persistent problem solver, willing to take up challenge of engineering the unknown. Systematically troubleshoot issue and finding alternative solution to problem solving.
  • Three (3) or more years’ experience in an SLA controlled technical support role
  • Experience working with Telecommunications (OSS/BSS/VAS), Fraud or Risk Analysis sector(s) an advantage
  • Experience working with data mediation services an added advantage
  • Experience in Linux/ Windows Server OS, Shell Scripting, SQL, PL/SQL and Oracle/MySQL database, TCP/IP
  • Exposure to : IIS, Active Directory & Click Once technologies and Citrix XenApp, Web services, REST/SOAP API, Apache, Tomcat, Wireshark desirable but not essential
  • Able to work under minimal guidelines and ability to think out of the box.

Interested candidates can email resumes to hr-asia@neuralt.com
Only shortlisted candidates will be notified.

Walking distance to Ara Damansara LRT Station, Selangor


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