Careers

Application Support Engineer (RM-TSP)

Kuala Lumpur, Malaysia

Main Accountabilities & Responsibilities:

  • Review daily reports and logs for Managed Service Customers in order to provide a pro-active fault resolution service
  • Manage customer requests to a high standard utilising best practice in customer support
  • Provide technical support to resolve enquiries to customer’s satisfaction:
    • Define and understand the problem
    • Supply acceptable fix or workaround
    • Initiate and prioritise product defect resolution
  • Provide upgrade assistance on hosted and in-situ installations.
  • Adhere to the defined processes for Support Requests
  • Build application environments for fault replication and diagnosis
  • Troubleshooting and debugging
  • Work with other Technical Services team members to ensure the full availability of the hosted solutions
  • Participate in a 24x7x365 on-call rota for out of hours priority issues
  • Provide support primarily through the use of Remote Desktop/SSH tools

Requirements:

  • Malaysian or holding Permanent Resident Status in Malaysia
  • Candidate must possess at least Diploma or Bachelors Degree in Software Engineering or equivalent.
  • Methodical and persistent problem solver
  • One or more years’ experience in an SLA controlled technical support role
  • Experience working with Telecommunications, Fraud or Risk Analysis sector(s) an advantage
  • Experience working with data mediation services an advantage
  • Required skill(s): Linux OS, Shell Scripting, SQL, PL/SQL and Oracle database architecture, Windows Server Operating Systems
  • Exposure to : IIS, Active Directory & Click Once technologies and Citrix XenApp desirable
  • Experience in supporting a Unix and Oracle based application
    • Any commercial Unix or Linux acceptable
    • Oracle 11G or 12C

Interested candidates can email resumes to hr-asia@neuralt.com
Only shortlisted candidates will be notified.

Walking distance to Ara Damansara LRT Station, Selangor


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