Dunning

Flexible dunning process solution for effective credit collection

Optimus Dunning provides a dynamic dunning solution that enables enterprises to successfully automate and customize dunning and collection strategies, freeing up agents for higher value work, and allowing businesses to maintain vital dunning process workflow.

This advanced dunning solution incorporates all essential functions required for enterprises to deliver on their collection strategy, enabling valuable workers to deal with more complex cases which require manual intervention. Detailed business oversight is maintained through simple, user-friendly analytics that provide insight at every stage of the process.

Dunning

Powerful solution for complex dunning landscape

Dunning processes must contend with an increasingly complex operating environment, with multiple tariff structures running simultaneously within enterprise processes.

Optimus Dunning provides a configurable solution that delivers automated treatment for segmented groups or individual customers. It includes support for promise-to-pay features, offering a smooth credit collection process for both business and customers. Enterprises can design exceptions for special groups, holidays, or weekends as required. This provides a flexible dunning process that can adapt to changing market conditions

Optimus Dunning offers a fast-to-market solution that can be deployed quickly, and scaled up as business needs evolve. The consistent and automated workflow, configurable nature, and simple backend integration result in improved debt collection processes and success rates for enterprises.

Dunning Features

Slide Supports procedure interrupt, with skip, suspension, or removal. Multiple dunning profiles for treatment of multiple groups or customer segmentations. Special exclusion lists for multiple profiles. Flexible and intuitive dunning procedure workflow configurations.
 Formulation of condition. Special exclusion dates (multi profiles). Slide R and Python. Additional integration support with R, Apache Spark, and others. Dunning workflow suspensions across multiple profiles, with promise-to-pay functionality. Dashboards and analytics offer clear performance management for profiles, procedures, and payment, alongside other customizable dunning insights. Configurable actions through SMS, email, barring/suspension, automated call triggering, account deactivation, e-wallet deductions, and bank notifications.

Business Benefits for Customers

Dunning
Customizable
Customized dunning automation workflow, includes capability to suspend workflows for specific subscriber groups to support varied business needs.
Dunning
Configurable Actions
Execute configurable actions throughout the dunning process.
Dunning
Fast-to-market
Configurable interconnections into other systems enable rapid and easy integration for scale up.
Dunning
Automated
Reduce manual interventions in the dunning process, freeing up valuable resources to focus on more complex cases.
Dunning
Enhanced Credit Collection
Streamline processes to ensure outstanding invoices progress through workflow, boosting debt collection process and success rate.
Dunning
Adaptive Treatment
Differentiated treatment for customer groups, segments, and individuals, providing a risk-based approach to dunning based on unique customer circumstances.
Dunning
Consistent
Consistent automated workflow ensures fair and managed treatment.
Dunning
Easy Integration
Easily integrated with backend systems, as well as connecting varied data technologies.

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