Orchestration

Data consolidation that drives positive customer experience

Understanding your customer is key to positive customer engagement. Neural Technologies’ Data Orchestration product provides a data consolidation platform that helps build valuable business insight on how better to serve your customers.

The omnichannel integration provides high data quality for aggregated data across multiple channels such as smartphones, internet, and bricks and mortar institutions. That provides a single master data management platform building informed understanding for your business.

Data integration for your business

Optimus Orchestration integrates a wide range of business systems for a consolidated data workflow, including elements of billings, tariffs and charging, subscriptions, provisioning, notification, and a diverse range of other data inputs. This powerful orchestration platform integrates requests from multiple sources, triggered by end customers through touchpoints and channels such as mobile apps, webpages, SMS, USSD, or other such systems.

Integration with Optimus Digital Transformation solutions means simple changes to end-to-end business logic or marketing requirements can be made without impacting interconnected systems. That ensures a flexible approach to orchestrated data that allows you to rapidly respond to changing enterprise needs.

Orchestration Features

Slide Any business logic can be created by low/no-code configurations and hosted within the Optimus Platform. Simple functionality to manage the lifecycle of APIs. Wide range of readily-available connectors to support the integration to external systems. Slide The intuitive workflow configurations and user interface defines and maintains business logic effectively. Capability to enable API traffic flow control, security and load balancing. Enables omnichannel content strategy that organization’s use to improve user experience.

Business Benefits for Customers

 
Orchestration
Consolidation
Consolidates service order’s business logic to ensure consistency in processes and subsequent workflows, enhancing customer experience opportunities.
Orchestration
Fast-to-market
Simple integration with APIs for different configured workflows/business logic, ensuring rapid adoption and time-to-market for new products and services.
Orchestration
Integration
Supports a large number of external touchpoints with northbound and southbound integrations.
 

 
Orchestration
Configurable Logic
Customizable and programmable business logic through the Optimus Platform to cater for countless workflow possibilities.
Orchestration
Analytics
Includes an extensive set of reporting, monitoring, and audit logging tools, ensuring clear overview of customer engagement.
Orchestration
Omnichannel
Retailers have enhanced availability, higher sales and traffic, bringing together digital touchpoints for more informed enterprise decision making.
 

 
Orchestration
Enhanced Customer Experience
Integrated omnichannel approach greatly improves customer experience, as well as providing more channels for customer purchasing pathways.
 

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