A Message from the CEO:
Welcome to 2026
From Kelvin Chaffer
Happy New Year, and welcome to 2026! I’m looking forward to another year of progress, collaboration, and innovation.
This year, we are building on our momentum with a strategy focused on businesses' evolving needs, delivering more automation, deeper intelligence, and stronger security to extend our platform’s capabilities further, and helping our customers unlock the full potential of our platform to drive greater efficiency, insight, and impact across their operations.
Equipped to handle high-volume operational events and deliver insights in real time, our platform provides robust and reliable capabilities across complex operations. This foundation strengthens your operations, combining scale and intelligence with strong protection, while enabling expansion into new areas such as fintech, digital commerce, utilities, and identity intelligence, all areas facing the same core challenges: high volumes, high risk, and the need for real-time decisioning.
In 2026, we will also introduce Agentic AI to support our customers’ fraud detection and revenue assurance operations. These AI agents will be developed hand-in-hand with customers to mirror real investigative workflows, as opposed to generic AI behaviors.
These AI agents can help customer teams automate routine investigative tasks such as analyzing behavioral patterns, monitoring transactional trends and network signals, reviewing activity for anomalies, and performing payment and account integrity checks. The aim is to accelerate decision-making, reduce manual effort, and improve operational accuracy, while ensuring the security and integrity of data.
Security continues to be a top priority as operations scale and AI becomes more embedded. In 2026, we will continue to support our customers in securing the entire data lifecycle, from ingestion and processing to storage and access, while providing updated best-practice frameworks and automated checks to help stay ahead of emerging threats, compliance expectations, and privacy requirements. Data security has always been at the heart of our platform.
In addition, we are expanding our Fraud as a Service offering specifically for existing customers. With our expertise and building on the capabilities already in place, we can now deliver a managed service that helps customers maximize the value of their existing investments while streamlining operations.
This service actively monitors fraud patterns, refines rules, updates models, and responds to emerging behaviors, allowing customer teams to focus on higher-value activities. We will also extend this managed approach into Revenue Assurance, where our specialists can support ongoing validation, reconciliation, and assurance activities.
We look forward to working with our customers throughout 2026, helping them navigate complexity, unlock new opportunities, and realize greater value from their operations.
Kelvin Chaffer
CEO at Neural Technologies
For more information contact our team
