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Neural Technologies4 min read

6 Payment Trends Shaping Mobile Money Services in 2024

Mobile Money Payment Trends Redefined in the Post-Pandemic Reality

In the aftermath of the COVID-19 pandemic, the landscape of payment trends has undergone a remarkable transformation. One of the standout shifts has been the surge in demand for contactless payment and mobile money, driven by the increasing popularity of contactless payments. Even as the world gradually recovers from the pandemic, the behavioral changes brought about by the crisis persist and continue to shape the way we transact.

Mobile money has solidified its position as the most widely adopted contactless payment method worldwide, gaining particular traction in underserved countries. The ubiquity of smartphones has played a pivotal role in this evolution, with the ownership of these devices on the rise. As a result, the adoption of contactless payment and mobile money services has experienced an exponential growth, reshaping the financial landscape.

With the increasing prevalence of mobile money, service providers find themselves in a fiercely competitive environment. The need to stay relevant and responsive to evolving consumer preferences is more crucial than ever. As the world embraces the convenience and efficiency of mobile money, service providers must continually innovate to not only meet but exceed the expectations of users.

Top 6 Mobile Money Payment Trends to Highlight in 2024

1. Beyond Individual Consumers

The impact of mobile payments extends far beyond individual consumers, as large and small retailers increasingly integrate mobile payment systems into their operations. This integration is not merely a convenience for customers; it’s a strategic move by businesses to streamline checkout processes and enhance overall customer experiences. The trend towards seamless payment options is expected to intensify, fostering increased customer loyalty and satisfaction. Moreover, mobile payments are proving instrumental in bridging financial gaps in underserved regions, providing vital financial services to populations previously excluded from the formal banking system.

2. New Cost-Effective Mobile Technologies

Global markets grappling with high inflation rates are witnessing a transformation in payment acceptance. Merchants are strategically leveraging new and cost-effective mobile technologies to reduce operational costs and boost sales. The emphasis is on offering a variety of payment methods to meet the dynamic demands of consumers seeking fast, flexible, and seamless payment experiences.

3. Transition to PaaP (Payments-as-a-Platform)

The Payments-as-a-Platform (PaaP) model is driving the development of mobile money, allowing third parties to deliver products through mobile money apps. This approach grants third parties increased access to users without requiring mobile payment operators to develop additional services themselves. PaaP not only facilitates a more extensive user base for third parties but also generates additional revenue for mobile money operators, meeting the evolving demands of increasingly sophisticated users.

4. Personalized Self-Service Experience

The evolution of mobile money services is marked by a shift from broad-based assisted experiences to personalized self-service models. Initially, consumers required education and support, and mobile money providers offered complete assistance through agents and support staff. However, as confidence in mobile money adoption increased, the industry stimulated the shift toward self-service modes. Digital Know Your Customer (KYC) and self-onboarding exemplify this trend, allowing consumers to register for mobile money at their convenience, anywhere, and anytime.

5. Microservices Architecture Dominance

A significant technological shift in the mobile payment sector is the widespread adoption of microservices architecture. Mobile money applications are breaking down into smaller, loosely coupled services, known as microservices. This modular approach to development enables independent updates to microservices, supporting agility, faster changes, and version rollouts. The architecture also facilitates easier fault isolation and correction, ensuring the resilience of the entire application even in the face of specific faults.

6. Multi-Factor Authentication for Enhanced Security

As mobile payment services scale, so do the threats of security breaches and fraud sophistication. To counter these challenges, mobile money providers are implementing multi-factor and strong customer authentication. This involves a combination of factors, including PINs or passwords, one-time passwords (OTPs), biometrics, and device binding. Advanced security measures also incorporate sophisticated rule engines, artificial intelligence (AI), and data analytics to identify anomalies in transaction trends in real-time. This proactive approach helps detect and prevent fraud by analyzing transaction behavior, identifying connections of fraudulent users, and issuing alerts and notifications to concerned parties.

Embracing Advanced Mobile Money Solutions in the Latest Payment Trends

Neural Technologies provides mobile money service providers with a suite of tailored solutions that provide enhanced Revenue Protection, real-time and automated Data Management Lifecycle to streamline their operations and adapt to the latest mobile money payment trends. 

Our mobile money solutions under the powerful Revenue Protection portfolio include:

  • Fraud Management
  • Revenue & Business Assurance
  • Credit Risk Management
  • Application Risk
  • Anti-Money Laundering

Our mobile money data solutions for more informed decision-making:

  • Mediation
  • Orchestration
  • Online & Offline Charging Engine
  • Complex Event Processing
  • Streaming Data Analytics
  • API Application Integration
  • IoT Integration
  • Diameter Integration
  • Data Migration
  • ActivML

Looking to the year of 2024, Neural Technologies is set to empower mobile money service providers, ensuring they not only survive but thrive in an ever-evolving landscape.

Find out more on how we help. Speak to our professionals today.

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