Emerging Tech Trends in the Coming Year
As the advent of 2024 approaches, a strategic imperative for businesses is to stay in the loop of the latest developments in communication and technology trends. In anticipation of the forthcoming year, understanding and adapting to emerging industry tech trends are essential to ensuring organizational resilience and competitiveness. Let’s explore the anticipated trends for the upcoming year.
#1 Data Automation Efficiency
One of the latest tech trends is the paramount importance of data automation efficiency. In 2024, businesses have to recognize that embracing automation is not just a trend but a necessity for survival in the digital age. The deployment of robotic process automation (RPA) and intelligent data automation tools has streamlined workflows, reduced operational costs, and enhanced overall productivity. Companies that hesitated to automate certain data processes found themselves at a disadvantage, highlighting the need for a proactive approach in leveraging data automation technologies.
#2 Everything as a Service (XaaS)
The shift towards a more service-oriented business model, commonly referred to as Everything as a Service (XaaS), is expected to gain more momentum in 2024. From Software as a Service (SaaS) to Infrastructure as a Service (IaaS) and beyond, businesses are realizing the benefits of outsourcing various functions. XaaS not only provides flexibility but also allows organizations to scale more efficiently, responding dynamically to market demands. The success stories of companies embracing XaaS underscore the importance of adaptability in a rapidly changing business environment.
#3 Building Trust with AI and Machine Learning
Artificial Intelligence (AI) and machine learning (ML) have become integral to (Business Support Systems (BSS) and Operations Support Systems (OSS), from anomalies detection to predictive analytics. However, building trust with these technologies remains a critical challenge. In 2024, successful companies have prioritized transparency in their AI and ML systems, ensuring that decision-making processes are explainable and ethically sound. Establishing trust with customers and stakeholders has become a cornerstone in the widespread acceptance and implementation of AI technologies in BSS and OSS.
#4 Unified Customer Data Platform (CDP)
The need for a comprehensive and unified view of the customer data platform has become increasingly apparent in 2024 tech trends. Customer Data Platform (CDP) has emerged as a crucial tool for businesses looking to centralize customer information and deliver personalized experiences. Companies that have invested in advanced customer data platform are better positioned to understand customer behaviors, preferences, and needs. The lesson here is clear: a holistic approach to customer data is vital for fostering meaningful relationships and driving business growth.
#5 AIOps to Support Operations
The advent of AIOps (Artificial Intelligence for IT Operations) has redefined how businesses manage their IT infrastructure. In 2024, organizations have witnessed the power of AI in proactively identifying and resolving operational issues. AIOps has not only enhanced the efficiency of IT operations but has also contributed to a more resilient and responsive business ecosystem. The key takeaway is that AIOps is not just a technological luxury but a strategic imperative for maintaining a competitive edge in the digital landscape.
Stay Relevant with Tech Trends: How We Excel in 2023
Staying at the forefront of technological advancements is not merely a choice but a strategic imperative for technologies providers like us. In 2023, Neural Technologies’s remarkable endeavors focus on addressing the core needs of businesses like communication service providers (CSPs), empowering end-users with advanced features, and fostering strategic collaborations to drive growth and sustainability.
Elevating Operational Efficiency with New Software Upgrades
In the pursuit of technological excellence in 2023, Neural Technologies has unveiled two cutting-edge software upgrades tailored to empower communication service providers (CSPs).
The Optimus Data Integration v8 version introduces a suite of enterprise-ready web-based tools, enhancing data integration, workflow management, and data security for OSS/BSS operations. Meanwhile, the Optimus Revenue Protection v12 version boasts innovative features such as Role-Based Data Access and Websight GUI, aiming to elevate both data security and user experience for businesses navigating the ever-evolving tech landscape.
Empowering Telcos with Advanced SCAMBlock Features
Staying ahead in 2023 involves not only introducing new technologies but also enhancing core expertise. Neural Technologies introduces remarkable features to the SCAMBlock solutions, including the Interactive Voice Announcement Alert and Personalized Call Filter.
Interactive Voice Announcement Alert: Automatically issues real-time voice fraud warnings to users, offering the option to decide whether to answer suspicious calls.
Personalized Call Filter: A network-embedded system that allows users to customize their own blocklists or allowlists, providing flexibility and control over incoming calls, not only empowers users but also enables telecommunication companies to deliver a personalized call protection experience.
Fueling Growth Through Strategic Collaborations
Neural Technologies is fostering impactful collaborations to drive growth in the year of 2023. Telkomsel, a leading telecommunications player, is set to leverage Neural Technologies’s data management platform (DMP) solution in partnership with PT Sinergi Merah Putih (SMP), a technology integrator provider. This collaboration underscores the commitment to supporting Telkomsel’s growth strategy through advanced data management solutions.
Furthermore, a prominent Asian Telco has proactively engaged Neural Technologies’s SCAMBlock solution to combat the rising threat of scam calls (robocalling), showcasing the power of collaboration in tackling industry challenges head-on.
With a legacy spanning decades, Neural Technologies stands unwavering in its commitment to excellence, poised at the intersection of innovation and industry evolution. Our journey is not just about following trends but leading with vision, consistently meeting the dynamic needs of our valued clients and esteemed business partners.
Join us on the extraordinary journey of technological excellence in 2024. Let’s talk!
